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FAQ
Frequently asked questions
General
Please reach out to fairwaykids@yahoo.com for any questions or concerns regarding your order. We value your satisfaction and are committed to assisting you. To expedite support, please include your name and order number in your email. Our team responds within 24 hours. Please be aware that inquiries received over the weekend will be answered the following Monday.
After placing your order, please allow 1–5 business days for your items to ship. This processing time helps us carefully prepare each order so your products arrive in perfect condition. If processing takes longer than 5 days, we’ll contact you with an update. Please note that pre-order items may require additional processing time. Be sure to check the listing description for more details about shipping and processing timelines.
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